What evidence do you accept for previous prescriptions?

If you're ordering a medication you've previously used, we may ask for proof of an existing or prior prescription. This helps us ensure your safety and meet regulatory requirements.

✅ Accepted forms of prescription evidence:

We accept any one of the following:

1. A photo or scanned copy of a valid prescription

   • Must clearly show:
     • Your full name
     • Medication name and dosage
     • Prescriber's name and details
     • Date of issue

2. A prescription label from prior packaging

   • Should include your name, the dispensing pharmacy, and medication information.

3. A recent medication summary or patient record

   • Issued by a GP, clinic, or digital health platform.

4. A letter or email from your prescriber

   • Must confirm your use of the medication and be issued within the past 12 months.

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📎 Supported file types for uploads

You can submit your prescription evidence in the following formats:

• Images: JPG, JPEG, PNG (clear, well-lit photos)

• Documents: PDF (scanned letters, summaries, or prescriptions)

• Screenshots: From your patient portal or prescription history (as long as they are clear and legible)

Please make sure:

• Files are no larger than 10MB

• Text is readable and not cropped or blurry

• All required details are visible

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🔐 Privacy and compliance

Your documents are handled in line with strict data protection and medical privacy standards (e.g., GDPR, HIPAA). We never share your information without your consent.

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📤 Please upload documents via the secure portal only

For your privacy and security, we do not accept prescription evidence via email or live chat.
Use the document upload feature in your account to submit your files quickly and safely.

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If you're unsure whether your document qualifies or need help uploading, our support team is happy to guide you through the process.