My medication hasn’t arrived – what should I do?

If your order is delayed or missing, follow these steps:

1. Check your tracking link: You can find it in your order confirmation email or by logging into your account.

2. Review your shipping address: Make sure it's correct on the order.

3. Look for a delivery notice: Carriers may leave a note or deliver to a local collection point.

4. Wait until the end of the delivery window: Some medications require special handling which can delay delivery slightly.

Still need help? Contact us with your order number and we’ll investigate right away.